About Our Company

Comitt Well Solutions is an innovative and fast-growing company in the downhole tool industry combining strong downhole tool expertise, vast experience in developing and commercializing new technologies, and cutting-edge reservoir understanding to maximize value for our customers.

Job Purpose

We are currently looking for a candidate to assume the role of Field Service Supervisor. The Field Service Supervisor will be required to Plan, coordinate, organize and control field operations. Reports to Operations Manager.

Role & Responsibilities

Employees are encouraged to ‘work outside the box’ and within reason, discouraging the “that’s not my job” behavior.

• Manages the field service personnel who perform on-site tool installation.
• Oversees the scheduling and training of field service representatives (time management).
• Handles service contracts including charging days and cost/day, ensuring company contract compliance.
• Support trouble shooting in the field, i.e.: front line support with customer in the field
• Develops methods, guidelines, and policies to facilitate efficient service delivery as required, this can be in conjunction with QAQC manager.
• Ensure all customer issues are satisfactorily resolved
• Plan field hand resources to ensure ability to deliver quality jobs.
• Ensure xx% job rate success post commercialization
• Work with Sales force to ensure proper preparation of each job pre-loading to the field
• Act as the field technician if required
• Ensure proper safety procedures are followed by field technician
• Ensure all field technicians certification required by various clients are up to date and valid
• Owns the job check list and Tool Schematic once hand over properly from Sales
• Ensures monthly quality control (NPT) incidents are recorded and documented and that each incident is closed properly
• Meet customers field representative and ensure establishing good relations with them
• Communicate in writing and verbally points of improvement that may be followed by production department
• Ensure proper documentation for each job before closure
• Ensures supplied equipment is compatible with all other equipment used for job
• Responsible for job preparation/job closures and duties that need to be handled after leaving a job site
• Know and understand Comitt Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
• Must understand and comply with all safety rules and company policies of Comitt.
• Work assignments should be carried out to the highest quality level.
• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.


Minimum Requirements

• High knowledge of field operations.
• Quality and Safety Driven.
• Organized
• Ability to lift at least 50lbs.
• Must have a “can do” attitude to complete assigned work within company or supervisor established timeline. This can occasionally require work hours outside of the traditional work week.
• PC Literate
• Good written English (for report writing)
• Valid driver’s license

Preferred Requirements

• High School Diploma or equivalent with Trade School experience preferred.
• Minimum 5 Years field experience running downhole service tools.
• Proven track record with excellent references.

Working Conditions

• Ability to travel to job sites.
• Flexible work schedule (days/hours).
• Ability to work in shop/warehouse, in all seasons, to assemble equipment per assembly procedure.
• Ability to work in a high intensity work environment.